5 Frequently Asked Questions When Hiring a Professional Cleaner
Many people these days prefer to hire professionals to clean their homes because of the convenience they enjoy. The best idea is to hire a cleaning company that offers an all-round service. A comprehensive service means that the cleaning crew will clean everything in your home from the carpets to the utensils. People are wary about inviting strangers into their homes, even if they are certified professionals for fear of losing their possessions to theft. To make sure that the company or individual you invited to clean your house will not destroy your belongings or cause any other harm, you need to look for certain qualities. Here are a few questions you should ask when selecting a firm that offers cleaning services.
What are the cleaner’s rates?
Cleaning companies can use several methods to charge their clients. For instance, some charge on an hourly rate, per project, or based on the number of employees they send to homes. The reason it is vital to inquire about prices is that some companies overcharge their clients. Others undercharge but end up compromising on the quality of service delivery. Good company rates will not be too high or too low. Instead, it will quote a reasonable price that reflects the quality of its services.
In today’s digital world, many cleaning companies charge the credit cards of their customers for their services. There have been issues with companies that charge the credit card of a homeowner more than they stated in their quote. Most of them do this because they avoid including the taxation amount in their quotes. Before hiring a company, make sure that the rates displayed on the estimates are the same as what it will charge on your credit card. Regarding prices, also ask whether the cleaning company offers refunds. You might need to ask for a refund if the services were not satisfactory.
What is included in the cleaner’s quote?
Most homeowners are interested in how much a cleaner will charge for their services. If you are comfortable with the rates, the next question you should ask is how far the cleaner’s quote goes. For instance, does the firm offer an all-round service, implying that it will clean everything beginning from the floor to the carpets and utensils? This is important because some cleaning firms in Singapore specialize in cleaning specific areas of a home, implying that if they clean carpets, they will touch nothing else. The primary benefit associated with hiring a company that offers complete cleaning services, Singapore residents trust the convenience because you do not have to find a cleaner for every area of your home. Hiring cleaners who will wipe off the dirt from your entire home minimizes the risk of inviting several strangers. Imagine having to hire a single cleaner for all aspects of your home, be it the upholstery, carpets, walls, and others. The result would be a compromise on the security and safety of your property because this strategy requires you to invite several strangers. Something else you should note is that it is easy to ask for a refund from one company instead of many.
Is the company insured?
This is an important question that you need to ask of any service provider. The first reason why you should look for an insured cleaner is to ensure that its professionals will be safe in the event of an accident. Accidents during a cleaning project can happen because of dropping objects, handing cleaning machines incorrectly, or irritation caused by the products are used to clean your items. If an accident, such as a slip, trip, and fall happens in your home, remember the injured employee can sue you. Such an accident can cost you a lot of money if you are required to provide cash for the settlement. A second reason you need to hire an insured company is that it will pay for lost or damaged items if you notice any losses after the cleaning project is complete.
Are the employees supervised?
Before you hire a cleaning service, it is vital to ask whether it supervises its employees to minimize the risk of damages. When a company supervises its employees, it usually is hard for them to steal, provide compromised services, or ruin your possessions intentionally. Most cleaners have a strong work ethic, and they do not need supervision. However, this is not always the case. Cleaning tasks are highly detailed. On a specific day, the cleaning team can forget or miss a particular task. It is impossible to prevent this, but the team needs to be held accountable for its work. A janitorial service can achieve this through adequate supervision and periodic inspections. The cleaning company should assign an account manager or supervisor to your account. If you have any concerns or questions about the services you are getting, you should be able to reach the supervisor easily. Apart from supervision, also inquire whether the company screens its cleaners well before hiring them. For instance, the employees should have passed a criminal background check, implying that they have committed no crimes in their past.
What cleaning products does the company use?
You should be careful about the cleaning products that a cleaning service uses. Some products could be harmful to the materials used to manufacture your carpets, upholstery, and other items in your home. It is rare for cleaning companies to list the reagents they use on their websites. To confirm whether they are the right ones for your furniture and other items in your home, place a call to the provider or send a support ticket before hiring them. Also, make sure that the cleaners know how to use the cleaning supplies as well. Improper use of cleaning chemicals can cause damage to your home furnishings.
Using the services of a professional cleaning company can make your life easier. By knowing the right questions to ask when hiring a cleaning service, you will be safe. Asking the right questions can help you choose a competent cleaning company that will provide you with high-quality services. The easiest way to ask questions is to call cleaning service providers through the phone number provided on their website. These are the most important questions, although you can add others as you wish to verify the credibility of the company you intend to hire further.