The Dos and Don'ts of the Bed and Breakfast Business
Many travelers are less likely to choose expensive lodging when they can allot that money into experiencing new things in different locations. Hence, the rise in popularity of alternative accommodations, an example of which is the bed and breakfast (B&B).
B&Bs are considered a hybrid of luxury hotels and private homes. The owners usually live on-site and consider their patrons as guests rather than customers to assign room numbers to. That's why B&Bs tend to be homier and more intimate in nature.
If you're new to the industry, you might find it difficult to find a balance between business and home. Know what you should and shouldn't do when running a bed and breakfast business.
Do Market Properly
Marketing plays a crucial role in the hospitality industry. The photos of your property should truly capture its character, as well as that of its surrounding area. Show the amenities and highlight the best features. Then, provide potential guests with an honest write-up of what your B&B has to offer. You might have the urge to fluff up your property, but don't. Lying to guests will only do more harm than good, considering reviews can also affect future stays.
Do Focus on Quality
Guests know not to expect B&Bs to be as luxurious as hotels, but this doesn't mean that you should skimp out on quality. This applies to all aspects of the business, beginning with how your property looks. Proper maintenance greatly helps in first impressions. Aside from regular groundwork, consider getting commercial lawn care services to beautify the area.
The same applies to the indoors. B&Bs are technically still homes, but they should offer amenities that every guest can enjoy. This means well-kept beds plus clean and functional bathrooms in every bedroom. Decor should be tasteful and appealing, as well. Stock up on food, too. A combination of pleasant sleep and good food can result in better reviews.
Don't Ignore Reviews
Positive reviews are achievements, but business owners should heed the negative reviews more. Anything negative can be detrimental to the image of your B&B, but take note that these will also help you know which things you need to improve.
Also, don't remove them from your website or social media page even after you've settled them. Not only do they show the "human" side of B&Bs, but they can also prove that owners are willing to listen to their clients. If you disregard customer feedback, you will only hinder your business from improving, so you will have lower chances of thriving in the industry.
Don't Forget the Little Details
A B&B is still a business no matter how homely it is. Guests are paying customers no matter how intimate each encounter is. This is why it's in your B&B's best interest that you remain meticulous in its management. A way to do so is by minding the little details. Freshly cleaned sheets or replenished toiletries can affect the bigger picture.
You should be on top of everything. At the end of the day, your B&B is a business whose main goal is to provide clients with the best service possible.