Private Airfields: 4 Ways to Improve The Passenger Experience

Choosing to fly via private air travel is a luxury that many people value as it offers a way to escape the hustle and bustle of commercial airlines and a more personal approach to flying. 

Private airfields are instrumental in providing an excellent experience for all travelers, and being able to deliver will ensure that people return to use your services time and time again. 

Whether it's a short leisure flight or long-haul travel, you're greeting people for flying experiences like no other, i.e., tourist trips. Elevating the experience from booking to take off and beyond will set you apart from your competitors.

Now, you might be wondering, how can you achieve this?

Maintenance

Every aviator comprehends the paramount importance of flight readiness. The last thing you want is for your planes to be involved in an in-flight emergency, especially due to negligence. 

Implementing a robust maintenance schedule, using high-quality parts, and employing qualified engineers will ensure that all aircraft are in prime condition for service. 

Collaborating with reputable suppliers like Pilot John International can facilitate the sourcing of necessary parts and equipment, keeping your fleet ready for takeoff at all times. An enhanced maintenance schedule not only allows for planned downtime and extensive repairs but also ensures smoother operations, instilling confidence in your passengers.

Go Digital

Enhancing the customer experience is at the core of going digital. By offering flexible booking and amendments, you empower the customer to have complete control over their travel plans. This means they can make bookings directly through your website or app, with support available online and via phone to handle requests and queries promptly. Providing relevant and up-to-date information on your social media channels, via email, and on your website ensures that all customers feel valued and important, fostering a strong sense of connection.

Improve Accessibility

If you really want to stand head and shoulders against your competition, then your airport and aircraft need to be as accessible as possible. Not all planes can accommodate all types of abilities or medical conditions; this is standard, but having provisions in place for more accommodating fleets, mobility assistance, catering to both visible and invisible conditions, and treating all passengers with care and respect will go a long way. This applies even if they don't need any accessible support for health conditions or limitations. Improving accessibility for all passengers can significantly elevate their experience each time they choose to fly via private means, thereby increasing customer satisfaction and loyalty to your company.

Build On Customer Relations

Unlike commercial air travel, operators can get to know their regular customers more intimately. This deeper relationship allows you to uncover habits, patterns, behaviors and requests that form part of the passengers' experience so you can meet their needs before they even know what they are. Imagine being able to whisk each VIP through the doors without a hiccup because you preempted what they needed and delivered a seamless experience without theme requesting anything.

That sounds good, doesn't it? By analyzing each flyer and paying attention to them and how they navigate their time with you, you can create a more personal relationship that fosters a sense of closeness and personalization that will always be appreciated.

Related Article:

• Enjoy Private Travel in a Secure and Reliable Aircraft
• Pilot Proficiency: Key Skills Developed in Private Pilot Courses