How to Choose the Right Countertop Company for Your Kitchen Remodel

Remodeling your kitchen is an exciting project, but choosing the right countertop company can feel daunting. With so many options available, it’s easy to feel overwhelmed. You want a company that delivers high-quality materials, precise installation, and excellent customer service—but how do you separate the good from the mediocre? This guide will walk you through everything to look for so you can choose with confidence and avoid costly mistakes.

1. Check Their Experience and Portfolio

One of the first things to consider is a company’s experience. Look for the best countertop companies that have been in business for several years and have a proven track record with the type of countertops you want. Ask to see examples of their past projects. Many countertop companies maintain a portfolio on their website, showcasing kitchen or bathroom remodels with before-and-after photos.

Seeing actual projects helps you assess craftsmanship and attention to detail. If possible, ask to speak with previous clients. Their feedback can give you a clearer picture of what it’s like to work with the company. Experienced companies are often better at problem-solving and handling unexpected challenges during installation.

2. Understand Materials and Sourcing

Different companies may offer different types of countertop materials. Some specialize in granite or marble, while others focus on quartz or other engineered stones. Make sure the company can explain the pros and cons of each option and help you choose one that fits your lifestyle.

For example, granite is extremely durable and heat-resistant, making it ideal for busy kitchens. Marble, on the other hand, offers a luxurious, classic look but can be more prone to stains and scratches. Knowing where the materials come from and whether they are high-quality ensures your investment lasts for years.

3. Read Reviews and Ask for References

Customer reviews provide real insight into a company’s reliability. Check Google, Yelp, Houzz, or Angi for ratings and comments. Look for patterns in feedback—consistent complaints or praise can indicate strengths or weaknesses.

Don’t hesitate to ask the company directly for references. Speaking with past clients gives you a firsthand account of their experience, including the quality of work, timeliness, and overall professionalism.

4. Compare Estimates and Understand Services Included

Price matters, but the lowest bid is not always the best choice. Make sure you understand what’s included in each estimate. Some companies bundle templating, fabrication, and installation, while others charge separately.

A clear estimate prevents surprises later. Ask whether they offer warranties on materials and workmanship. Knowing the terms in advance protects you and ensures you’re getting fair value for your investment.

Table: Key Factors When Choosing a Countertop Company

5. Evaluate Communication and Customer Service

Good communication can make a big difference in your experience. Pay attention to how quickly the company responds to calls or emails. Are they willing to answer all your questions, even the small ones? Do they provide clear timelines for each step of the project?

Companies that communicate well tend to make the process smoother and less stressful. You’ll feel more confident when you know what to expect at each stage—from choosing materials to installation.

6. Consider Local Expertise

Local countertop companies can have several advantages. They often have strong relationships with regional suppliers, understand local building codes, and can provide faster service if issues arise. Supporting a local business can also make it easier to manage warranties or follow-ups.

7. Ask About Installation and Timelines

Even the best materials won’t look good if they’re installed incorrectly. Ask how the company handles installation, what preparation is needed, and how long it usually takes. Proper installation prevents problems like cracks, uneven surfaces, or staining.

Some companies handle everything from templating to final polish, while others require you to coordinate separate contractors. Understanding the process in advance can save time, money, and frustration.

Choosing the right countertop company doesn’t have to be stressful. By checking experience, material quality, customer feedback, services included, and communication, you can find a reliable partner who will make your kitchen remodel a success. For homeowners in the Midwest looking for a trusted countertop partner, Midwest Marble and Granite offers professional services, expert installation, and high-quality materials to help you create the kitchen of your dreams.